Customer Service
Customer Service
Need help? Find answers to frequently asked questions or use the form below for order support.
Orders
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are located. Orders processed here will typically take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We offer a 30-day return period. For more details, please see our return policy.
We have been in business since 2007, always based in the same New Jersey location. Our online store opened shortly after. Our website is fully secure and powered by Shopify. We offer a satisfaction guarantee on all orders (see our return policy for details).
Yes, we do have promotional offers available at times. For our latest offers make sure to subscribe to our newsletter. You can unsubscribe at any time.
Jewelry
Christine Carson jewelry is made from the finest metals and stones available. We only use real stones, never simulated stones. Our gold pieces are 18k, our silver pieces are sterling silver (with argentium to protect from tarnishing), and our rhodium pieces are sterling silver plated in rhodium.
Rhodium is a metal which is a member of the platinum group. It is used in jewelry because of its high reflectivity, corrosion resistance, and hardness. We also use it in order to make our sterling silver jewelry a darker color.
All rings are size 7 unless otherwise noted. All rings can be adjusted up to one full size from the original size in half size increments. i.e.- a size 7 ring can be re-sized as a 6, 6 1/2, 7, 7 1/2, or 8.
We would be more than happy to fulfill any custom sizing orders. Please contact us using our contact form and be sure to include the model number and size. Keep in mind that the price may vary from that of the original piece.
Support Request
Please use the form below to submit a request for help with an order.
For inquiries not related to orders, please visit our contact page.